Frequently Asked Questions – Hotel Dali Val d’Europe
Find all the practical information you need to make your stay at Hotel Dali Val d’Europe easier.
General FAQ
At Hôtel Dali Val d'Europe, check-in is from 4:00 pm and check-out is before 12:00 noon. The reception is open 24/7, so you can arrive at any time. Early check-in is available on request, subject to availability. Late check-out is also available at €10 per hour, until 4:00 pm maximum; beyond that, a second night will be charged. A secure luggage storage service is available before check-in and after check-out.
Yes, Hôtel Dali Val d'Europe has a free self-service car park on site. No reservation required. The car park is equipped with electric vehicle charging points. Accessible parking spaces are available, including for vans. No valet service.
Yes, high-speed Wi-Fi is free in all rooms and common areas of Hôtel Dali Val d'Europe, with no time or data restrictions. Connection details are provided at check-in. The hotel also has a dedicated workspace for guests.
Yes, Hôtel Dali Val d'Europe welcomes pets with a non-refundable supplement of €15 per stay. Pets are accepted up to 30 kg. Please inform the hotel when booking or by contacting us at +33 1 85 36 00 00 or [email protected].
Yes, Hôtel Dali Val d'Europe warmly welcomes families. Cots are available on request. Breakfast is complimentary for children aged 3 and under. The Deluxe room (up to 4 people) is the most family-friendly option. The hotel is 8 km from Disneyland Paris and offers a VTC service to the parks. The outdoor pool (open in season, generally from June) is accessible for people with reduced mobility.
Yes, Hôtel Dali Val d'Europe is entirely non-smoking in all rooms and indoor areas. Outdoor smoking areas are available — please ask at reception on arrival. Charges may apply if smoking is detected in a non-smoking room.
Yes, Hôtel Dali Val d'Europe offers comprehensive accessibility features: accessible lifts (lowered buttons, Braille system, audio alerts), accessible rooms with entrance doors ≥ 81 cm and lowered bed, accessible bathroom with door ≥ 81 cm, accessible restaurant, meeting room and pool, accessible parking (including for vans), visual alarms in rooms and corridors, TV subtitling and telecommunication devices for guests with hearing impairments. Public entrance and reception are fully accessible. Accessible transport available with prior notice.
The team at Hôtel Dali Val d'Europe speaks French, English, Spanish and Portuguese. The reception is open 24/7 to welcome and assist you throughout your stay.
Hôtel Dali Val d'Europe accepts all major payment cards: Visa, Mastercard, American Express, China Union Pay, Diners Club, Discover and JCB. Contactless mobile payments are accepted. Cash is also accepted. The tourist tax (€6.50 per person per night) is not included in the room rate and is collected on site.
The tourist tax at Hôtel Dali Val d'Europe is €6.50 per person per night. It is not included in the displayed room rate and is collected directly at the hotel, in accordance with local regulations.
Booking & Cancellation
You can book a room at Hôtel Dali Val d'Europe directly on the official website hotel-dali.fr, via Hilton.com, or by contacting the reception by phone at +33 1 85 36 00 00 (24/7) or by email at [email protected]. Hilton Honors members benefit from exclusive discounted rates and perks (room choice, digital key, loyalty points).
Cancellation conditions vary depending on the rate chosen at the time of booking. They are detailed in your booking confirmation. For any modification or cancellation request, contact the hotel directly at +33 1 85 36 00 00 or [email protected].
Hilton Honors is Hilton's loyalty programme. As a member, you benefit at Hôtel Dali Val d'Europe from: exclusive discounted rates, points redeemable for free nights, room selection, digital check-in (via the app), digital key on your smartphone, and access to Hilton Honors experiences. Registration is free at hilton.com.
Yes, Hôtel Dali Val d'Europe offers a full laundry and dry-cleaning service. To request it, contact the reception (open 24/7) at +33 1 85 36 00 00.
Check-in & Check-out
Hôtel Dali Val d'Europe is approximately 22 km from Paris-CDG airport, around 30 to 45 minutes depending on traffic. The hotel does not offer an airport shuttle, but can arrange a taxi or VTC on request, at extra cost. You can also take an individual taxi from CDG. To arrange your transfer, contact reception at +33 1 85 36 00 00.
From Paris, take the RER A to Marne-la-Vallée – Chessy (Disneyland), then one stop to Val d'Europe (Centre Urbain exit). From Val d'Europe station, two bus options:
- Bus 2222 (towards Gare de Bussy-Saint-Georges) → stop Les Rougeriots → approx. 5 min walk (~400 m)
- Bus 2220 (towards Gare de Lagny-Thorigny) → stop Clos du Chêne → approx. 8 min walk (~600 m)
Total journey time: approximately 20 to 25 minutes from Val d'Europe station. The nearest TGV station is Marne-la-Vallée – Chessy.
Yes, Hôtel Dali Val d'Europe offers a VTC service to Disneyland Paris:
- Daytime rate: €25 for 2 people / €30 for 4 people
- Night rate (7pm – 8am): €30 for 2 people / €35 for 4 people
To book your transfer, contact reception at +33 1 85 36 00 00 or [email protected]. Disneyland Paris is 8 km away, approximately 10 min by car.
Yes, Hôtel Dali Val d'Europe has a secure luggage storage service available at any time. You can drop off your bags before check-in (from 4pm) or after check-out (before noon) to explore the area freely. Head to reception, open 24/7.
Breakfast
Hôtel Dali Val d'Europe serves a breakfast buffet every day from 7am to 10am. The buffet includes: pastries, fresh bread, fruit, fruit juices, hot drinks (coffee, tea, hot chocolate) and savoury items. Breakfast is available at an extra charge (not included in the room rate), except for children aged 3 and under who eat free.
Breakfast is not automatically included in the room rate at Hôtel Dali Val d'Europe — this depends on the package chosen at the time of booking. Check the details of your rate when booking at hotel-dali.fr or Hilton.com. Breakfast is complimentary for children aged 3 and under.
Yes, Hôtel Dali Val d'Europe offers room service every day from 7am to 10.30pm. To place an order, contact reception from your room.
Pets
Yes, Hôtel Dali Val d'Europe welcomes pets (dogs accepted) with a non-refundable supplement of €15 per stay. Pets are accepted up to 30 kg. Please indicate the presence of a pet when booking or by contacting the hotel at +33 1 85 36 00 00 or [email protected].
Hôtel Dali Val d'Europe has outdoor spaces in the surrounding area. The Chanteloup-en-Brie region also offers green spaces and walking routes. For information on pet-friendly areas nearby, please ask at reception (open 24/7) at +33 1 85 36 00 00.
Accessibility
Yes, Hôtel Dali Val d'Europe is fully accessible for wheelchair users. The public entrance, reception, restaurant, meeting room and pool are all accessible. Lifts are equipped with lowered buttons, Braille system and audio alerts. Accessible rooms (doors ≥ 81 cm, lowered bed, adapted bathroom) are available. Accessible parking (including for vans) is on site. Visual alarms in rooms and corridors. Accessible transport available with prior notice.
Yes, Hôtel Dali Val d'Europe has equipment for guests with hearing impairments: visual alarms in rooms, corridors and common areas, TV subtitling, and telecommunication devices for the hard of hearing. For any specific request, contact the hotel before your arrival at +33 1 85 36 00 00.
To book an accessible room at Hôtel Dali Val d'Europe and ensure all adapted equipment is available, contact the hotel directly by phone at +33 1 85 36 00 00 (24/7) or by email at [email protected]. Please specify your specific needs (wheelchair, hearing equipment, accessible transport, etc.) so the team can prepare your stay.
Contact & Location
Hôtel Dali Val d'Europe is available 24/7:
- Address: Place Gérard Willaume, 77600 Chanteloup-en-Brie, France
- Phone: +33 1 85 36 00 00
- Email: [email protected]
- Website: www.hotel-dali.fr
GPS coordinates: Lat. 48.849 / Long. 2.6904.
Hôtel Dali Val d'Europe is located at Place Gérard Willaume, 77600 Chanteloup-en-Brie (Seine-et-Marne), in the Île-de-France region. It is 8 km from Disneyland Paris, 8.3 km from Val d'Europe shopping centre and approximately 22 km from Paris-CDG airport. By car from Paris: A4 motorway, exit 12 towards Marne-la-Vallée / Val d'Europe. GPS coordinates: Lat. 48.849 / Long. 2.6904.
